Shipping policy

Shipping Policy

Order Processing All orders are processed within 1–2 business days (Monday–Friday, excluding statutory holidays). Orders placed on weekends or holidays will begin processing the next business day.

Domestic Shipping (Canada) We ship across Canada using trusted carriers. Shipping rates and estimated delivery times are calculated at checkout based on your location and order size. Delivery typically takes 3–7 business days after processing, depending on your province.

For large or heavy items (such as saunas, game tables,pool tables and hot tubs), freight shipping may be required. You will be contacted to arrange delivery if this applies to your order.

Free Shipping Free shipping promotions, when available, apply to eligible orders as indicated at checkout or in current promotions. Shipping is free when purchasing $150 or more in watercare items.  

Local Delivery We offer local delivery within our service area. Delivery availability and fees are shown at checkout. Our team will contact you to arrange a delivery window once your order is confirmed.

In-Store Pickup Free in-store pickup is available at our location. You will receive a notification when your order is ready. Please bring your order confirmation when you come to pick up.

Order Tracking Once your order has shipped, you will receive a confirmation email with tracking information where available.

Questions? If you have any questions about your shipment, please contact us at sales@smlentertainment.com or 403-291-1666.